Shipping & Returns

Everything you need to know about getting your order and managing returns.

Shipping

Standard EU

3–5 days

Free on orders over €60

1-day processing

Express EU

1–2 days

€8.95 per order

1-day processing

Tracking

Email update

Tracking link sent once dispatched

1-day processing before dispatch

Orders placed before 14:00 CET are processed the same day. After that, they go out the following business day. All EU orders are shipped from our EU fulfillment centre.

Returns

Return window

30 days from delivery

Condition

Unworn, unwashed, with original tags attached

Return shipping

Free for EU orders — pre-paid label sent by email

Refund timing

Processed within 5–7 business days of receiving the return

Sale items

Sale items are final and cannot be returned or exchanged.

Refunds are issued to the original payment method. If the order was placed with a discount code, the refund reflects the paid amount after promo adjustment.

Exchanges

We offer one free size exchange per order if the item is in stock in the desired size. To start an exchange, contact our support team at support@veloura.com with your order number and the size you need. We will check availability and send a replacement label if everything checks out.

Exchanges are subject to stock availability. If the requested size is out of stock, we will offer a refund or suggest an alternative.

This page is part of the Veloura demo storefront by ForgingApps.